Return & Refund Policy

Thanks for shopping at Smart Trading Robots.

If you are not entirely satisfied with your purchase, we’re here to help.

Please contact us or send an email to for a return or refund.

License, Subscription, or Membership

When you buy an item, you acquire the right to use that item; you’re not actually acquiring the item itself. What you get includes a license, subscription, or membership directly from the author to use that item. Items are subject to specific terms of use, and these terms are the ‘license’ that we set on Smart Trading Robots. Different licenses, subscriptions, or membership types are available for you to choose from when you have selected an item. You’ll need to think about the way you want to use the item so that you can pick the right license, subscription, or membership to allow that use. It’s your responsibility to choose the correct one.

Due to the nature of software, once you have received, installed, and/or used the software, your purchased item becomes your property. We sell digital software that we believe is of the highest quality and sophistication, but personal preferences do vary and are not our responsibility. In the case that your software is defective or damaged, we will exchange the product for the same software.

Shipping Terms
We sell digital software. Due to the nature of digital software products, once you have completed your payment you will receive immediate access to your product for download on the customer dashboard.

Payment Terms
Smart Trading Robots offers payments via Paypal and Coinbase Commerce. Lifetime license-based products, digital products, or settings files can be purchased with Paypal or Coinbase Commerce. Subscription-based products and Membership-based products can only be purchased with Paypal. Subscriptions and Memberships are activated by Paypal. Should you wish to cancel a subscription or membership product please follow the available channels on Paypal.

Refund Terms
Given the nature of downloadable digital products and software, we do not generally offer a refund or credit on a purchase unless required under Australian consumer law or other relevant consumer protection laws.

For residents of the European Economic Area, the Right of Withdrawal applies to any purchase of digital software which requires a download and which has not been used for 14 days after purchase.

Upon purchase, you acknowledge your Right of Withdrawal is waived when you license your digital software for your MetaTrader account number (demo or live) or otherwise download the digital software. For any other digital content, product, or service, your right of withdrawal has been waived upon purchase.

Due to the nature of Cryptocurrencies, no refunds will be allowed for any purchase made through Coinbase Commerce on Smart Trading Robots.

Each software license purchase, subscription, or membership can be licensed on 1 live trading account according to the purchase license type made. There is no time limit on adding your licensed accounts.

Demo Accounts
Our EA’s has the capability to function on demo accounts without activating your license. This function is intended to allow customers to test the EA’s on demo accounts and the MetaTrader Strategy Tester without financial risk.

EA Logic
Our EA’s use the same trading strategy for back-testing, forward-testing, and live trading.