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License, Subscription, or Membership
Due to the nature of software, once you have received, installed, and/or used the software, your purchased item becomes your property. We sell digital software that we believe is of the highest quality and sophistication, but personal preferences do vary and are not our responsibility. In the case that your software is defective or damaged, we will exchange the product for the same software.
We sell digital software. Due to the nature of digital software products, once you have completed your payment you will receive immediate access to your product for download on the customer dashboard.
Smart Trading Robots offers payments via Paypal and Coinbase Commerce. Lifetime license-based products, digital products, or settings files can be purchased with Paypal or Coinbase Commerce. Subscription-based products and Membership-based products can only be purchased with Paypal. Subscriptions and Memberships are activated by Paypal. Should you wish to cancel a subscription or membership product please follow the available channels on Paypal.
Given the nature of downloadable digital products and software, we do not generally offer a refund or credit on a purchase unless required under Australian consumer law or other relevant consumer protection laws.
For residents of the European Economic Area, the Right of Withdrawal applies to any purchase of digital software which requires a download and which has not been used for 14 days after purchase.
Upon purchase, you acknowledge your Right of Withdrawal is waived when you license your digital software for your MetaTrader account number (demo or live) or otherwise download the digital software. For any other digital content, product, or service, your right of withdrawal has been waived upon purchase.
Due to the nature of Cryptocurrencies, no refunds will be allowed for any purchase made through Coinbase Commerce on Smart Trading Robots.
Each software license purchase, subscription, or membership can be licensed on 1 live trading account according to the purchase license type made. There is no time limit on adding your licensed accounts.
Our EA’s has the capability to function on demo accounts without activating your license. This function is intended to allow customers to test the EA’s on demo accounts and the MetaTrader Strategy Tester without financial risk.
Our EA’s use the same trading strategy for back-testing, forward-testing, and live trading.